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These are tough times for the Toronto Transit Commission and its CEO, Andy Byford. The service simply has not kept pace with the growth in ridership, leaving many of the 540 million people expected to use the TTC this year fuming at their bus, streetcar and subway stops. But as Star transportation reporter Tess Kalinowski writes in her new ebook, Can This Man Save the TTC? Andy Byford’s Mission Impossible, the CEO is his own, and the system’s, worst critic. And he’s hell-bent on getting the trains to run on time again.
Tess Kalinowski has been reporting on transit and transportation for the Toronto Star since 2007. She joined the Star in 2000, working as an assignment editor and education reporter before taking on the transportation beat. Previously, Kalinowski was the assistant managing editor of the London Free Press. Most days she commutes by GO train from the Mississauga home she shares with her teen-aged daughter, Olivia.
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