Star Store

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416-869-4995

FAQ


Purchases

What's available on this site?
We have large selection of historic photos, Toronto Star pages, and a collection of books and merchandise we hope you'll enjoy. Soon we will be adding merchandise from the New York Times.

Delivery

How long will it take to receive my order?  
Our orders typically require 2-3 weeks for delivery,  In a rush?  Contact us to find out if rush delivery is available. An additional rush fee will apply. 

Where do you ship book/calendar orders and what do you charge?
We ship to anywhere in Canada; fees range from $3.35 to $6.25 per shipment depending on amount of purchase.  A $15.00 charge applies on orders mailed to the continental United States (excludes Alaska and Hawaii).

We do not accept book orders shipped to destinations outside of Canada and the continental U.S, but photos can be shipped.

Refunds

What is your return policy?
You may return any of the following items to StarStore.ca, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error) within 30 days of delivery of your shipment:
  • Any book in its original condition
  • Any unopened (still in its plastic wrap) CD, DVD, calendar.
Please note we cannot accept the return of opened items or items returned more than 30 days past delivery. We can only process returns and refunds for items purchased at StarStore.ca. 

The following items are non-returnable and non-refundable:

  • Custom-ordered photos
  • Page reprints

We'll notify you of your refund via e-mail after we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.


Photographs

Why can't I buy a print of a sports event or a celebrity on your site?
Due to copyright and other rights restrictions, it is usually not possible for us to sell reprinted photos of professional sports or entertainment events for personal use. 

Why can't I find the photo I want?
We've put together a selection of our most popular images. But, if you've seen a photo in the Toronto Star or remember one from days gone by, please contact us. Please note: we can only sell photographs taken by Toronto Star staff (except for photos taken prior to 1949). You will not find any images from wire services (e.g. CP, AP, Reuters, Getty) or freelance photographers.
    Why do all the photos say "Toronto Star" across the centre?
    This is an electronic copyright watermark. Any photo you purchase or license will not have this watermark. 

    A Toronto Star photographer took my picture but it was not published in The Star. Can I still purchase a copy?
    Yes, if the picture was saved in our digital archive we can usually offer the photo to you for sale. Please contact us and provide all the details about the image you are looking for. 

    Can I purchase an image published in an older issue of the Toronto Star that is not on your website?
    Images published before 2000 are typically not available; however, page reprints are available for purchase. Please tell us what you are looking for by filling out our page request form.

    What is the quality of the photos?
    Photo and page reproduction quality is based on the quality of the original microfilm, film negatives, and hard-copy photos, which can vary greatly due to age, faults, and age-related imperfections in the original substrates. While every effort is made to ensure a clean reproduction, photos and pages may contain slight imperfections such as scratches, dust specks, tears, etc.

    Can I order a photo or page framed?
    Yes, simply select one of the framing and mat options from the drop down price list for any print. 

    Can I license a photo to add to my web site, or to use commercially?
    To license a photograph or page for commercial purposes, please visit our commercial photo site GetStock.com

    Page Reprints

    How can I order page reprint that's not included in your pages gallery?
    Please fill out this form to request the page you are looking for.